Merrow Park Surgery
Kingfisher Drive
Merrow, Guildford
GU4 7EP
Tel. 07498 302711
Waits, audits and reports
Patient Care Survey 2008 Results
|
Excellent |
Very Good |
Good |
Poor |
N/App |
No Resp. |
| Easy to contact the practice |
29.3% |
44% |
19.5% |
2.4% |
2.4% |
2.4% |
| Returning calls |
31.7% |
46.3% |
7.3% |
0% |
7.3% |
7.3% |
| Directions |
34% |
39% |
19.5% |
0% |
2.4% |
4.8% |
| Length of wait for an appt. |
41.5% |
36.6% |
12.2% |
2.4% |
0% |
7.3% |
| Length of time given for initial appt. |
34% |
51% |
7.3% |
0% |
0% |
4.8% |
| Understanding the plan of treatment |
34% |
36.6% |
19.5% |
2.4% |
2.4% |
4.8% |
| Overall standard of care |
41.5% |
39% |
7.3% |
2.4% |
4.8% |
4.8% |
| Access to Dr Dowson by Telephone |
26.8% |
19.5% |
26.8% |
2.4% |
19.5% |
4.8% |
Patient Care Survey 2007 Results
|
Excellent |
Very Good |
Good |
Poor |
N/App |
No Resp. |
| Easy to contact the practice |
43% |
38% |
17% |
0% |
2% |
0% |
| Returning calls |
42% |
34% |
6% |
0% |
18% |
0% |
| Directions |
45% |
38% |
12% |
1% |
4% |
0% |
| Length of wait for an appt. |
38% |
41% |
17% |
0% |
4% |
0% |
| Length of time given for initial appt. |
45% |
34% |
16% |
1% |
4% |
0% |
| Understanding the plan of treatment |
38% |
41% |
12% |
2% |
6% |
1% |
| Overall standard of care |
33% |
45% |
16% |
1% |
2% |
3% |
| Access to Dr Dowson by Telephone |
27% |
23% |
11% |
2% |
35% |
2% |