Merrow Park Surgery
Kingfisher Drive
Merrow, Guildford
GU4 7EP
Tel. 01483 450755
Fax. 01483 456740
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Waits, audits and reports

Patient Care Survey 2008 Results

Excellent Very Good Good Poor N/App No Resp.
Easy to contact the practice 29.3% 44% 19.5% 2.4% 2.4% 2.4%
Returning calls 31.7% 46.3% 7.3% 0% 7.3% 7.3%
Directions 34% 39% 19.5% 0% 2.4% 4.8%
Length of wait for an appt. 41.5% 36.6% 12.2% 2.4% 0% 7.3%
Length of time given for initial appt. 34% 51% 7.3% 0% 0% 4.8%
Understanding the plan of treatment 34% 36.6% 19.5% 2.4% 2.4% 4.8%
Overall standard of care 41.5% 39% 7.3% 2.4% 4.8% 4.8%
Access to Dr Dowson by Telephone 26.8% 19.5% 26.8% 2.4% 19.5% 4.8%

 

Patient Care Survey 2007 Results

Excellent Very Good Good Poor N/App No Resp.
Easy to contact the practice 43% 38% 17% 0% 2% 0%
Returning calls 42% 34% 6% 0% 18% 0%
Directions 45% 38% 12% 1% 4% 0%
Length of wait for an appt. 38% 41% 17% 0% 4% 0%
Length of time given for initial appt. 45% 34% 16% 1% 4% 0%
Understanding the plan of treatment 38% 41% 12% 2% 6% 1%
Overall standard of care 33% 45% 16% 1% 2% 3%
Access to Dr Dowson by Telephone 27% 23% 11% 2% 35% 2%